30-day returns
You can request a return within 30 days of receiving your item. For our voluntary change-of-mind returns offer, please keep the item unused and in its original packaging, with proof of purchase. This offer is in addition to your statutory cancellation and faulty-goods rights.
How to request a return
Email support@beamandbulb.com with your order number and the item you would like to return. Please contact us before sending anything back so we can provide return instructions and a return shipping label where your return is accepted.
Returns address: BlackSmith Cottage, Whitfield, Brackley, NN13 5TE, United Kingdom.
Damaged, faulty or incorrect items
Please inspect your order on arrival and contact us promptly if an item is damaged, faulty, not as described or incorrect. Include your order number and photographs where possible. Reporting an issue later does not remove your statutory rights. Sale items have the same statutory rights as full-price items.
Online cancellation rights
For UK online purchases, you can notify us that you wish to cancel within 14 days of receiving the goods, then return them within a further 14 days. You may inspect the goods as you would in a shop. Any deduction for handling beyond what is necessary to establish their nature, characteristics and functioning will be made only where permitted by law. Personalised or custom-made goods may be excluded from change-of-mind cancellation where the law allows; faulty-goods rights still apply.
Refunds and exchanges
We will notify you when your return has been received and inspected. Approved refunds are made to the original payment method. For statutory cancellations, we will refund within 14 days of receiving the returned goods or evidence that they have been sent back, as applicable, including the cost of standard outbound delivery. Additional express-delivery costs are not included in that statutory delivery refund. For an exchange, contact us so we can help arrange the return and a new order.
Two-year Beam & Bulb warranty
Beam & Bulb provides a two-year warranty against manufacturing defects from the date of delivery under normal domestic use. Contact us with proof of purchase and details of the fault. We will assess your claim and arrange an appropriate repair, replacement or refund where covered.
This voluntary warranty does not cover accidental damage, misuse, unauthorised modifications or normal wear. It does not limit or replace your statutory rights, which may apply beyond the warranty period.
For help with returns or warranty claims, email support@beamandbulb.com or visit Contact Us.