Frequently Asked Questions

Orders & Delivery

How long will my order take to arrive?
UK standard delivery takes 3–5 business days. Express delivery (1–2 business days) is also available. See our Shipping & Delivery page for full details.

Can I track my order?
Yes — once your order is dispatched, you'll receive an email with your tracking information.

Do you ship internationally?
We currently ship to selected European countries. Rates and delivery times are calculated at checkout.

Products & Compatibility

What bulbs do your lamps use?
Most of our lamps are compatible with standard E27 or E14 screw-fit bulbs. Specific bulb requirements are listed on each product page. We recommend LED bulbs for energy efficiency and longevity.

Are your lamps suitable for dimmer switches?
Many of our lamps are dimmable when used with a compatible LED bulb and dimmer switch. Please check the individual product listing for compatibility details.

Do your products come with bulbs included?
Unless stated otherwise on the product page, bulbs are not included. We recommend checking the product description for bulb specifications before purchasing.

Returns & Refunds

What is your returns policy?
We accept returns within 30 days of delivery, provided items are unused and in their original packaging. Please visit our Return Policy page for full details.

My item arrived damaged — what should I do?
We're sorry to hear that. Please contact us within 48 hours of delivery with photos of the damage and your order number, and we'll make it right.

General

Do you offer trade or interior designer discounts?
Yes, we work with interior designers and trade professionals. Please get in touch to discuss trade pricing.

I can't find what I'm looking for — can you help?
Absolutely. Contact our team and we'll do our best to help you find the perfect light.